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Cancellation Terms

Cancellation terms & rights

You have the right to withdraw from this contract within fourteen days without providing any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, but not the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must send us (SALZ+SALZ, Alina Neurath, Deutenhofenstrasse 4, 9020 Klagenfurt, Austria, a clear statement (e.g. a letter sent by post or email) about your decision to revoke this contract.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we must return to you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed upon with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in all circumstances no later than fourteen days from the day upon which you inform us of the cancellation of this contract.

The deadline has been met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any reduced value of the goods if this loss of value is due to actions other than what is necessary to establish the condition, characteristics and functioning of the goods.

Download sample withdrawal form.

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